Shipping policy
Shipping Policy
At Vanity Boutique, we aim to make your shopping experience simple, secure, and convenient. Please review our shipping information below before placing your order.
Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Once your order has been processed, delivery typically takes:
- South Africa: 2–7 business days
- Remote areas: 5–10 business days
Please note that delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or circumstances outside our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order.
From time to time, Vanity Boutique may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or message containing your tracking information, where available.
Incorrect Address
Please ensure that your delivery information is correct before completing your order. Vanity Boutique is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so we can assist you in tracking your parcel.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received so that we can investigate the issue with the courier.
Contact Us
If you have any questions about your order or shipping, please contact Vanity Boutique Customer Support through the contact details provided on our website.
Thank you for shopping with Vanity Boutique.